Legal
Complaints procedure
We take every complaint seriously. Here's how to raise one.
Step 1 — Contact us
Email complaints@blackrockmeds.com or write to our supervising pharmacist at the registered address. We acknowledge complaints within 3 working days and aim to resolve within 20.
Step 2 — Escalate to PSI
If you are not satisfied, you may raise the matter with the Pharmaceutical Society of Ireland (PSI), who regulate Irish pharmacies. See thepsi.ie.