What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function, remember your preferences, and give us insight into how people use our service so we can improve it. We also use similar technologies such as local storage and pixels.

How we use cookies

We use cookies in three categories:

1. Strictly necessary

These cookies are essential for the website to work. They enable core functions such as logging into your account, completing a consultation questionnaire, and processing an order. Because they are necessary for the service, they are set without asking for consent and cannot be turned off.

2. Analytics

We use anonymised analytics cookies to understand how visitors interact with our site — for example, which pages are most visited and whether people encounter errors. This information is aggregated and cannot identify you personally. We only set these cookies after you accept analytics in our cookie banner.

3. Marketing

Marketing cookies help us show relevant updates or health-service information. We only set these with your explicit consent. We never use marketing cookies for prescription-medicine advertising, in line with pharmacy regulations and the IPHA Code of Practice.

Managing your preferences

When you first visit our site, you will see a cookie banner allowing you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of every page.

Third-party services

Some cookies are set by trusted third parties who provide services on our behalf, such as payment processing (Stripe) and analytics. These third parties have their own privacy and cookie policies, which we encourage you to review.

Changes to this policy

We may update this cookie notice from time to time to reflect changes in the cookies we use or for legal and regulatory reasons. Any changes will be posted on this page with an updated effective date.

Contact us

If you have any questions about our use of cookies, please contact us at privacy@blackrockmeds.com.

Cookie notice